Benaroya Research Institute
1201 Ninth Avenue • Seattle, WA 98101
Ph: (206) 583-6525

• Serve as the lead administrative person for scientific support, training new employees, and providing training and tech support for all desktop software.
• Provide executive-level administrative assistance for five scientists' labs.
• Author process and instructional documentation for all labs serviced.
• Prepare numerous grants, manuscripts and scientific illustrations for submission on behalf of the senior scientists.
• Perform lab supply ordering, PO processing and labeling/arrangement of chemicals, proteins and antibodies.
• Manage a high-profile lecture series, including travel arrangements, room scheduling, dining & entertainment, and expense processing.
• Publish quarterly internal newsletter and other promotional materials; includes layout, proofreading, technical writing, photography and coordination.

• Provided executive-level administrative assistance for four scientists' labs.
• Authored process and instructional documentation for all labs serviced.
• Designed and produced 50th anniversary promotional poster/timeline.
• Prepared numerous grants, manuscripts and scientific illustrations for submission on behalf of the senior scientists.
• Created extensive process documents, refined existing methods, and trained people in one-on-one settings.
• Managed a high-profile lecture series, including travel arrangements, room scheduling, dining & entertainment, and expense processing.
• Published quarterly internal newsletter and other promotional materials; included layout, proofreading, technical writing, photography and coordination.

• Provided executive-level administrative assistance for three scientists' labs.
• Authored process and instructional documentation for all labs serviced.
• Prepared numerous grants, manuscripts and scientific illustrations for submission on behalf of the senior scientists.
• Managed a high-profile lecture series, including travel arrangements, room scheduling, dining & entertainment, and proper expense processing.
• Created extensive process documents, refined existing methods, and trained people in one-on-one settings.
• Published quarterly internal newsletter and other promotional materials; included proofreading, technical writing, and coordination.
• Performed front desk reception duties as needed.

Kelly Services
601 Union Street, Ste 301 • Seattle, WA 98101
Ph: (206) 382-7171

• Generated templates, refined processes, manipulated graphics and typeset business card orders in a high-volume capacity for numerous government agencies (Lighthouse for the Blind).
• Managed the scheduling of the conference rooms, facilities, equipment and catering orders (VMMC).
• Managed and transferred art assets for a large graphic design team (Bon/Macy's).

Uniform Medical Plan
1511 3rd Avenue • Seattle, WA 98101
Ph: (206) 623-6925

• Trained employees in the use of a new member database.
• Developed methodology and documentation for and entered information into new member database; filled out bug reports and reported/resolved all data problems within the new system.
• Created and maintained ad-hoc Excel and Access databases as needed; imported and exported data in a variety of formats.
• One of the principal workers on the layout and production of the 2002 Medical Benefits Catalog.

Harborview Medical Center
325 Ninth Avenue • Seattle, WA 98101
Ph: (206) 731-3000

• Served as the secondary administrative contact for the Managed Care department, performing various support duties as needed.
• Developed a managed care intranet portal, linking to critical documents and templates as well as relevant RSS news feeds.
• Built extensive workload-reporting system for tracking forms along their path through the department; also developed instructional documents.
• Established templates and mailing lists for all departmental correspondence.

Nordstrom Corporation
600 University St • Seattle, WA 98101
Ph: (206) 215-7000

• Provided internal technical support for the ABT Results Management software as well as establishing metrics and standards for employee time reporting.
• Documented new and existing processes and methodology.
• Worked to synchronize existing Access databases with ABT Results Management software.
• Developed documentation and trained individuals on the use of in-house time management tools.

• Supported 100+ people (including 25 managers) in the Systems Development group; executed reports and ensured timely and accurate communications.
• Provided internal technical support for the ABT Results Management software as well as establishing metrics and standards for employee time reporting.
• Documented new and existing processes and methodology.
• Helped to develop a pilot request management system for the development team.
• Performed extensive technical writing and managed version control and auditing of both the functional requirements and specifications.
• Developed documentation and trained individuals on the use of in-house time management tools.

Previous Work
The Twin Cities • Minneapolis & St. Paul, Minnesota

• Headed a layout department in a printing services shop; designed logos & newsletters; converted documents; aided in post-production (Skyway Print).
• Built and managed databases for non-profit foundation; responsible for remote connections, technical support and all data access (Twin Cities RISE!).
• Supported more than 100 people in systems development department; performed numerous ad-hoc project management duties; prepared documentation & structural flowcharts; helped to develop, build and test custom database (American Express).